Hotel Monopol Wrocław

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Hotel Monopol Wrocław > FAQ

FAQ

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Hotel night

When does the hotel night start and end?

Check-in time 2.00 p.m., check-out time 12.00 noon.

Is it possible to check-out later than 12:00 noon?

The hotel day lasts until 12:00 noon. We can extend the stay for free until 2 pm. Late check-out depends on the availability of the room. If it is not possible to check out later, we will help you to store your luggage. Please contact the reception directly.

Reservation, cancellation, payment

How can I pay before arrival?

Payment can be made in advance by bank transfer or by providing the payment card number (in the appropriate form), which we could charge on the day of departure.

How can I cancel my booking?

The booking can be canceled via the website on which the booking was made or by contacting the reception department directly by e-mail or telephone.

Is a prepayment for the reservation required?

Prepayment is not required, but to guarantee the reservation, please provide your credit card number and the expiry date. I would like to kindly inform you that three days before the planned arrival, we will block the funds on your card. The amount of the pre-authorization will be equal to the total amount of the booked nights.

Do we pre-authorize before the check-in date?

Yes. In order to guarantee the reservation, we make a pre-authorization. For this purpose, please provide your credit card number and expiry date. I would like to kindly inform you that three days before the planned arrival, we will block the funds on your card. The amount of the pre-authorization will be equal to the total amount of the booked nights.

Parking

Do you have a parking?

The hotel offers a parking service at a price of PLN 120 per night. Just hand over the keys to the staff. Your car will be taken to the underground garage. The parking service does not require a prior reservation.

Pets

Is it possible to come to the hotel with a pet?

Hotel guests can visit us with their pets. Additional fee is PLN 100/night. Please inform us before arrival.

Breakfast

At what times is breakfast served?

Breakfast is served in the Monopol Restaurant in the following hours:
Mon - Fri - 06.30 - 10.00
Sat - Sun - 07.30 - 10.30

Can I invite a friend who is not a hotel guest to breakfast?

Of course, outside guests are welcome to breakfast. The cost of an additional breakfast is PLN 120 / person.

Hotel bar, Sky bar

Where is the hotel bar located?

The hotel bar is located on the ground floor. We also have a Sky Bar, which is open during the summer and is located on the 6th floor of the hotel.

Until what time is the hotel bar open?

The hotel bar is open:
No. - Wed - 07:00 - 24:00
Fri. - Sat - 07:00 - 02:00

Is the Sky Bar open all year round?

The Sky Bar is only open during the summer.

Is Sky Bar only available to hotel guests?

SKY Bar is open to all hotel guests and outside guests.

In a room

Can I smoke in the rooms?

All rooms are non-smoking.

Can I make calls to external numbers from my room phone?

Yes. From the telephone in the room, you can make calls to external numbers.

Vouchers and stay packages

Do you offer a voucher?

Yes, we offer hotel, restaurant and spa vouchers. To purchase, please contact the hotel reception by phone or e-mail. You can find the full offer:
VOUCHERS

Do you offer packages?

Yes, we offer stay packages combined with a restaurant and Spa. To purchase, please contact the hotel reception by phone or e-mail. You can find the full offer:
STAY PACKAGES

Loyalty program

Does the hotel have a loyalty program?

Yes. The hotel has a loyalty program. We encourage you to create an account at hotel.com.pl and join the LLC Club. For each booking you will receive points equal to 5% of the booking value. Points are activated up to 24 hours after departure and are valid for one year. You can use them to pay for future reservations - even up to 95% of the value.
Details available:
JOIN OUR PARTNER PROGRAM LLC

Luggage

Can I store my luggage?

Of course, we take care of our guests' luggage before check-in and after check-out.

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